Refound and returns
According to article n.52 of Legislative Decree 206/05, the Consumer can return the purchased products, without giving any reason and without penalty, within 14 (fourteen) days of receipt of the same by the carrier. The Customer who intends to exercise the right of withdrawal must send, within 14 (fourteen) days, an explicit declaration, a copy of the email received during the order and order number. To proceed send an e-mail to firstname.lastname@example.org.
O.P. Sabina Soc. Coop. Agricola will examine the refund procedure and will send the customer, within 3 days, the document to attach on the package (or on packages if multiple). O.P. Sabina Soc. Coop. Agricola will book pick-up at the shipping address by the first working date. The Customer can communicate an alternative pick-up address and a pick-up date for the preferential goods.
The package is carried out exclusively by courier made available by O.P. Sabina Soc. Coop. Agricultural for Euro 6.90. This cost is deducted from the amount returned.
O.P. Sabina Soc. Coop. Agricola will reimburse the price of the returned product on the payment method chosen by the customer during the purchase. For credit card or Paypal payment, the Customer will receive the refund directly on the payment method used; on the contrary, in case of bank transfer or cash on delivery, the customer must provide the bank details (IBAN) necessary for the refund.
The refund will be made after checking the condition of the returned goods. The goods must arrive intact (the packages must not show any damage, for example, to the labelling). From receipt of the goods, the refund is processed in 7 working days.
The Customer cannot return short-term food products. For example, the Customer cannot request a return for the Garlic Braid but can request a return for the Dehydrated garlic flakes.
ONLINE DISPUTE RESOLUTION
If you have submitted us a problem that we have not been able to resolve, the online resolution service for consumer disputes is available. Find all the information at the following address.